At Skyrise Commerce, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.
1. Return Eligibility
You may return items within [X] days of receiving your order if they meet the following conditions:
The item is unused, in its original packaging, and in the same condition as received.
Proof of purchase or receipt is required for all returns.
Certain items such as perishable goods, personalized items, and clearance items may not be eligible for returns.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our support team at info@skyrisecommerce.com or call 307-217-4045 with your order details.
Our team will provide return instructions, including the return shipping address.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status. If approved, refunds will be processed as follows:
Refunds will be issued to the original payment method within [X] business days.
Shipping costs are non-refundable unless the return is due to a mistake on our part.
If your refund is delayed, please check with your bank or payment provider.
4. Exchanges
If you need to exchange an item for the same product, please contact us. Exchanges are subject to product availability.
5. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
Gift cards
Downloadable software products
Health and personal care items
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [X] days of receiving your order. We will arrange for a replacement or a full refund at no additional cost.
7. Changes to This Policy
Skyrise Commerce reserves the right to update this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about our refund and return policy, please contact us:
